Having Trouble With TV?
Start by determining whether the problem is with your Horizon Internet connection or with the TV service itself.
Is your Horizon Internet working?
Try loading a website or using another Internet-connected device before troubleshooting the TV service.
No — My Internet Is Down Too
If your Internet connection is also unavailable, the TV problem may be caused by your Horizon connection. Start with Horizon Internet troubleshooting or contact Horizon Support.
Yes — My Internet Is Working
If your Horizon Internet is working normally but the TV app, channels, login, or television service is not, continue with the TV troubleshooting steps below.
Continue to TV troubleshooting ↓Horizon provides the connection. Real CHOICE provides the TV platform.
Horizon makes Real CHOICE TV available to eligible customers, but the television platform itself is operated and supported by Real CHOICE TV.
Contact Horizon For
- • Your Horizon Internet connection is down
- • Horizon network or connectivity issues
- • Problems with Horizon Internet equipment
- • General questions about your Horizon account
Contact Real CHOICE TV For
- • TV login or account access issues
- • TV application problems
- • Missing or unavailable channels
- • Programming or television-platform issues
- • TV service outages while your Internet still works
Internet is working? Try these steps.
Verify Your Login
Make sure you are using the correct username and password for your Real CHOICE TV account.
Restart Your TV Device
Completely power off the device you use for TV. Leave it off for about 1–2 minutes, power it back on, and try the TV service again.
Contact Real CHOICE TV
If your Horizon Internet is working and the problem remains, contact Real CHOICE TV Support for TV-specific assistance.
844-565-6488
Real CHOICE TV Support is available 24 hours a day, 7 days a week for TV-service issues.
Call Real CHOICE TV SupportHorizon Care+ and TV Service
Horizon Care+ covers eligible Horizon residential Internet and Phone service. TV service, programming, TV applications, and TV-provider support issues are not covered by Care+.
Learn about Horizon Care+